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Artificial intelligence (AI) is reshaping numerous sectors, and its potential impact on healthcare has garnered significant attention and optimism, as revealed in recent surveys. This sentiment is captured in a comprehensive article by Deb Gordon on Forbes titled “Will AI Improve Healthcare? Consumers Think So, New Surveys Show”.

The article delves into the findings of two pivotal reports, shedding light on consumer attitudes towards AI in healthcare. The first, a survey by the Deloitte Center for Health Solutions, involved over 2,000 U.S. adults and revealed a striking optimism: 53% of consumers believe generative AI could enhance healthcare access, while 46% see it as a pathway to affordability. These figures rise even higher among those already using AI, underscoring a correlation between familiarity and positive perception.

Interestingly, the survey highlighted that health and wellness is a primary area where consumers already leverage AI, with 19% using it to learn about specific health conditions. This trend is more pronounced among uninsured respondents, suggesting AI’s role in bridging gaps in healthcare access. However, the article notes a cautionary perspective from Bill Fera, M.D., of Deloitte Consulting LLP, who warns against over-reliance on AI tools and emphasises the need for validation by clinicians, mainly due to concerns about bias in AI models.

The article also references a survey by Carta Healthcare, which echoes similar themes of optimism tempered with caution. While three-quarters of respondents expressed distrust in AI within healthcare settings, there was a notable generational divide: Millennials showed greater trust than Baby Boomers and Gen Xers. This survey also highlighted a significant lack of understanding about AI among consumers, with many admitting limited knowledge but expressing a willingness to learn more.

Both surveys underscore transparency as a crucial factor for consumer comfort with AI in healthcare. Most respondents from both surveys emphasised the importance of healthcare providers disclosing the use of AI in treatment and clinical support.

In conclusion, the article by Deb Gordon on Forbes presents a nuanced view of the current consumer perspective on AI in healthcare. It reveals a complex landscape where optimism about AI’s potential to revolutionise healthcare coexists with concerns about reliability, bias, and transparency. As AI continues to evolve, these consumer insights offer valuable guidance for healthcare providers and technologists in navigating the future of AI in healthcare.